Privacy Policy

This notice explains how Carpet Heroes handles personal information when you contact us or use our website.

Last updated: 11 October 2026.

Talha Yaqoob, trading as Carpet Heroes, is responsible for the personal information described in this notice. We provide carpet and upholstery cleaning in Southampton and nearby areas.

This notice covers enquiries through our website, email and telephone, and the information needed to arrange our cleaning services.

Email: support@carpetheroes.uk
Telephone: 0238 2280186
Contact hours: Monday to Sunday, 9am to 6pm.

The information depends on how you contact us and what you need help with.

• Our contact form asks for your name, email address, telephone number, subject and message.
• Our homepage quote form asks for your name, telephone number, postcode and cleaning details. Your email address is optional on that form.
• When arranging a visit, you may provide your property address, access information and details of the carpets or furniture to be cleaned.
• Email and telephone conversations may include further information you choose to give us about your enquiry or booking.

Website hosting and security services may also handle technical information, such as an IP address, browser details and requests made to the website.

Please only send information relevant to your enquiry. Do not include payment card details or unrelated sensitive information in a website message.

We use your contact and cleaning details to answer questions, check our service coverage, prepare a requested quotation and arrange a cleaning visit.

For information needed to provide a quote you request or carry out your booking, our lawful basis is taking steps towards, or performing, a contract with you.

For general correspondence, handling concerns and protecting the website against misuse, we rely on our legitimate interests in running a responsive and secure business, balanced against your rights.

Where an applicable law requires us to keep a record or provide information, the lawful basis is compliance with that legal obligation.

You can choose not to provide information. However, without suitable contact or job details, we may be unable to respond, give an accurate quote or arrange the service.

We do not apply one fixed retention period to every enquiry. Our retention criteria are whether the enquiry or booking is still active, whether follow up or a complaint needs resolving, and whether a relevant record keeping obligation applies.

An enquiry that does not lead to a booking should not be kept indefinitely merely because it might be useful later. Our policy is to remove information when there is no continuing need or applicable obligation to keep it.

Booking or accounting records may need to be kept for longer where a legal requirement applies. You can ask us to review whether information about you is still needed.

Information should only be available to those who need it for the purposes described above. The website uses an encrypted HTTPS connection and security tools.

No website or email system can guarantee absolute security. If you believe information sent to us has been misused, please contact us promptly so the concern can be investigated.

The website uses WordPress and tools that support page loading and security. These technologies can use cookies or temporary browser storage.

For example, our page loading tool can temporarily read and remove a stored page reference during a browser session. This is separate from the contact details you type into an enquiry form.

You can review or clear cookies and site storage through your browser settings. Blocking storage may affect how some website features work.

If we introduce analytics or advertising technologies that require a choice, we will provide the required information and controls before using them. You can contact us with questions about the technologies on this website.

Depending on the circumstances and the lawful basis involved, you can ask to access your personal information, correct it, have it erased, restrict its use or receive a portable copy.

You can object to processing based on legitimate interests and to the use of your information for direct marketing.

Where processing relies on your consent, you can withdraw that consent. This does not affect the lawfulness of processing before withdrawal.

Some rights have conditions or exceptions. Contact support@carpetheroes.uk or call 0238 2280186 to make a request. We may need enough information to establish your identity before disclosing personal data.

Please contact Talha Yaqoob using the email address or telephone number above if you have a question or concern about your information.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.